Collect survey results from Surveyplanet
What is Surveyplanet?
Surveyplanet lets you create and share surveys to gather user feedback and insights.
Why should you connect Surveyplanet to Cycle: Key benefits
1. Centralize all survey responses from Surveyplanet in an actionable source of truth.
2. Save time on processing incoming survey results as Cycle's AI can process qualitative data for you.
3. Get a customer voice dashboard based on all your Surveyplanet survey responses to see what customers tell you, at scale.
How the Surveyplanet integration works
When a customer submits a new survey response (churn form, NPS score, beta waitlist, etc) through Surveyplanet, the survey response gets automatically pushed to Cycle. Cycle's AI will extract product insights from the survey result and map relevant quotes to your roadmap items.
The customer will get mapped to that feedback so the product team can reach out to the customer in case they need more context. This also helps the product team close the loop with customers once they ship something related to the customer's feedback.
"Quick setup
- 1. Go to Zapier and start a new Zap the trigger "New survey response in Surveyplanet"
- 2. Connect the trigger to the Cycle action "Create feedback". You'll need to authenticate in both apps first to connect them.
- 3. Map the corresponding fields. You can use html tags to format incoming survey results as a rich text to send to Cycle.
- 4. Turn on the Zap. <
Import historical data from Surveyplanet to Cycle
Use the feedback dropzone to import historical data from Surveyplanet. You can also use our Zapier integration or install our browser extension to highlight text from anywhere on the web and send it straight to your Cycle workspace. For bulk imports, our CS team has scripts to upload your data in bulk. Contact us.
