Collect customer feedback from Facebook

What is Facebook?

Facebook connects people and facilitates social interaction through sharing content, messaging, and community building.

Why should you connect Facebook to Cycle: Key benefits

When customers give feedback online, you need to act fast to show you care - or risk facing criticism. Publicly responding to feedback is the best way to prove your team truly cares about making the product better.

Don't force users to submit feedback through a separate portal. Let them share thoughts wherever they're most comfortable. It your job to capture it.

By connecting Facebook to Cycle, you can easily track all the feature requests, bugs and ideas that people share about your product online.

Quick setup

There are multiple ways to capture online feedback:

• Screenshot the feedback and drop the screenshot in Cycle's feedback dropzone.




• Plug social listening tools to Cycle. You can easily create feedback in Cycle programmatically using our API.
• Perform an advanced search on your product's name, scrape the results and import them in Cycle.

Import historical data from Facebook to Cycle

Cycle's graphql API lets you easily import feedback in bulk. If you're migrating from another feedback tool or would like to create multiple feedback items at once, use the createFeedback mutation.