Collect customer feedback from API
What is API?
API allows different software applications to communicate with each other, enabling integration and data exchange.
Why should you connect API to Cycle: Key benefits
- Fetch Release Notes with Customer Context: Use the API to retrieve release notes and see which customers were impacted by specific features or fixes, enabling better customer communication.
- Share Release Notes in Slack: Automatically push release notes to a designated Slack channel, keeping your team updated in real-time on product changes and new features.
- Import Legacy Feedback Data: Seamlessly integrate your old feedback data from other systems into Cycle, ensuring all historical customer insights are in one place for better decision-making.
How the API integration works
Cycle is built in a very flexible & "NoCode" way. This means you can build automations & custom workflows on top of Cycle using Cycle's API.
A couple of use cases we've seen:
- Fetch customers that submitted feedback related to a release note, and send them a personalized email to close the loop on the feedback they submitted.
- Share new product updates in a company Slack channel
- Import legacy feedback from previous tooling
Tell us what you want to build and we'll assist you with it.
Import historical data from API to Cycle
Cycle's graphql API lets you easily import feedback in bulk. If you're migrating from another feedback tool or would like to create multiple feedback items at once, use the createFeedback mutation.
