Collect customer feedback from Mattermost

What is Mattermost?

Mattermost enables team communication and collaboration through open-source messaging and file sharing, tailored for secure and flexible workflows.

Why should you connect Mattermost to Cycle: Key benefits

For product teams:

1. Easily capture feedback from a centralized #feedback channel or group chat in Mattermost.
2. Automatically let stakeholders know that their feedback is valued & considered.
3. Capture entire threads as feedback, media files included.

For sales & CS teams:

1. Simply dump feedback in Mattermost, no change to your current workflow.
2. Get automatic status updates from the product team when they release something related to your feedback.

How the Mattermost integration works

When a team member uses a specific command or reaction in Mattermost, feedback is sent directly to Cycle. You can capture entire threads or specific messages. Screenhots and files are captured too. CS & sales team can submit feedback on behalf of customers. Stakeholders will get notified when there's been a product update related to their feedback so they can close the loop with relevant customers.

Quick setup

1. Create an API Key: In Mattermost, go to your settings and generate a new API key.
2. Set Up Webhooks: In Mattermost, create a new webhook to trigger on ticket creation with specific properties.
3. Configure in Cycle: In Cycle, go to Integrations, select Mattermost, and enter your Mattermost API key and webhook URL.
4. Test & Activate: Test the integration to ensure it's working correctly, then activate it.

Import historical data from Mattermost to Cycle

Cycle's graphql API lets you easily import feedback in bulk. If you're migrating from another feedback tool or would like to create multiple feedback items at once, use the createFeedback mutation.