Collect software reviews from Trustpilot
What is Trustpilot?
Trustpilot collects and displays customer reviews to help businesses build trust and improve their online reputation.
Why should you connect Trustpilot to Cycle: Key benefits
1. Centralize all software reviews from Trustpilot in a single source of truth.
2. Save time on processing incoming software reviews as Cycle's AI can process qualitative data for you.
3. Get a customer voice dashboard based on all your Trustpilot software reviews to get a macro view of what customers tell you.
How the Trustpilot integration works
When a customer submits a new software review (G2, Capterra, App Store, etc.), it gets automatically pushed to Cycle. Cycle's AI will extract product insights from the review and map relevant quotes to your roadmap items.
The customer will be linked to that feedback so the product team can reach out if they need more context. This also helps the product team close the loop with customers once they release a feature or update based on the review.
Quick setup
- Create an API Key: In Trustpilot, go to your settings and generate a new API key.
- Set Up Webhooks: In Trustpilot, create a new webhook to trigger on ticket creation with specific properties.
- Configure in Cycle: In Cycle, go to Integrations, select Trustpilot, and enter your Trustpilot API key and webhook URL.
- Test & Activate: Test the integration to ensure it's working correctly, then activate it.
Import historical data from Trustpilot to Cycle
Cycle's graphql API lets you easily import feedback in bulk. If you're migrating from another feedback tool or would like to create multiple feedback items at once, use the createFeedback mutation.
