Collect customer feedback from Zapier

What is Zapier?

Zapier connects different apps to automate repetitive tasks, saving time and reducing manual work.

Why should you connect Zapier to Cycle: Key benefits

1. Plug +7000 apps to Cycle: Create feedback or perform other actions in your Cycle workspace.
2. Fetch Release Notes with Customer Context: Use the API to retrieve release notes and see which customers were impacted by specific features or fixes, enabling better customer communication.
3. Share Release Notes in Slack: Automatically push release notes to a designated Slack channel, keeping your team updated in real-time on product changes and new features.
4. Import Legacy Feedback Data: Seamlessly integrate your old feedback data from other systems into Cycle, ensuring all historical customer insights are in one place for better decision-making.

How the Zapier integration works

Cycle's Zapier module lets you use any other tool as a trigger to route feedback to your Cycle workspace.

This can be used to capture survey responses, Slack messages, Google Drive folders, call recorders, and pretty much any feedback source you have.

You can configure Zaps (automations) to capture specific data points and categorize feedback by mapping custom properties.

Quick setup

1. Go to Cycle’s settings and select the integrations tab, click "Add new," and choose Zapier.
2. Log in to your Zapier account and connect Cycle.
3. Create a new Zap, selecting the trigger and action events to send feedback to Cycle.
4. Customize the Zap to map fields from the trigger tool to Cycle.
5. Save and activate the Zap to start automating feedback capture directly from your connected tools.

Import historical data from Zapier to Cycle

Cycle's graphql API lets you easily import feedback in bulk. If you're migrating from another feedback tool or would like to create multiple feedback items at once, use the createFeedback mutation.