Collect customer feedback from Drift
What is Drift?
Drift enables real-time chat with website visitors, helping convert them into leads and customers.
Why should you connect Drift to Cycle: Key benefits
For product teams:
1. Leverage AI to analyze all Drift data and discover actionable product insights.
2. Dig into product feedback based on customer data and create customer voice reports in no time.
3. Write PRDs with deep empathy and prioritize with confidence.
For support & success teams:
1. Effortlessly report feature requests, ideas and complaints to the product team.
2. Automatically receive updates on the status of each feedback item, all without leaving Drift.
This means you can close feedback loops every time you ship something.
How the Drift integration works
When a team member tags a conversation in Drift, feedback is sent directly to your Cycle workspace. Choose to send entire conversations or specific messages. Use content templates and custom properties to easily tag feedback.
This integration also fetches company information from Drift, providing the customer's metadata and context for each feedback item.
Quick setup
- Create an API Key: In Drift, go to your settings and generate a new API key.
- Set Up Webhooks: In Drift, create a new webhook to trigger on ticket creation with specific properties.
- Configure in Cycle: In Cycle, go to Integrations, select Drift, and enter your Drift API key and webhook URL.
- Test & Activate: Test the integration to ensure it's working correctly, then activate it.
Import historical data from Drift to Cycle
Use the feedback dropzone to import historical data from Drift. You can also use our Zapier integration or install our browser extension to highlight text from anywhere on the web and send it straight to your Cycle workspace. For bulk imports, our CS team has scripts to upload your data in bulk. Contact us.
