Collect customer feedback from Slack

What is Slack?

Slack is a collaboration platform that centralizes team communication and integrates with various tools, making it easier to manage projects and streamline workflows.

Why should you connect Slack to Cycle: Key benefits

For product teams:

1. Easily capture feedback from a centralized #feedback channel or from Slack connect with your customers.
2. Automatically notify stakeholders that their feedback is valued & considered.
3. Capture entire threads as feedback, media files included.

For sales & CS teams:

1. Simply dump feedback Slack, no change to your current workflow.
2. Get automatic status updates from the product team when they release something related to your feedback.
3. Search for the status of features using the '/Cycle-status' command, no need to ping the product team. Stay on top of customer requests.

How the Slack integration works

When a team member uses a specific command or reaction in Slack, feedback is sent directly to Cycle. You can capture entire threads or specific messages. Screenhots and files are captured too. CS & sales team can submit feedback on behalf of customers. Stakeholders will get notified when there's been a product update related to their feedback so they can close the loop with relevant customers.

Quick setup

1. Go to Cycle’s settings, select the integrations tab, click "Add new," and choose Slack.
2. Log in to your Slack account, authorize the integration, and select the workspace you want to connect.
3. Mention "@Cycle" in the channel you'd like to capture feedback from
4. React to Slack messages with the "🚲" reacji to push it to your Cycle workspace.

Import historical data from Slack to Cycle

Cycle's graphql API lets you easily import feedback in bulk. If you're migrating from another feedback tool or would like to create multiple feedback items at once, use the createFeedback mutation.