Collect customer feedback from Intercom

What is Intercom?

Intercom is a customer communication platform that helps businesses manage and automate interactions with users through chat, email, and in-app messaging, enhancing user engagement and support.

Why should you connect Intercom to Cycle: Key benefits

For product teams:

1. Leverage AI to analyze all Intercom data and discover actionable product insights.

2. Dig into product feedback based on customer data and create customer voice reports in no time.

3. Write PRDs with deep empathy and prioritize with confidence.

For support & success teams:

1. Effortlessly report feature requests, ideas and complaints to the product team.

2. Automatically receive updates on the status of each feedback item, all without leaving Intercom.

This means you can close feedback loops every time you ship something.

How the Intercom integration works

When a team member tags a conversation in Intercom, feedback is sent directly to Cycle. Choose to send entire conversations or specific extracts, using content templates and custom properties to categorize feedback effectively.

This integration also fetches company information stored in Intercom, providing comprehensive context for each feedback item.

Quick setup

1. Go to Cycle’s settings and select the integrations tab, click "Add new," and choose Intercom. 2. Log in to your Intercom account, select your workspace, and click "Connect app." 3. You now have a Cycle Widget on the right panel of Intercom. 4. Cycle will import your Intercom contacts, enabling effective feedback management and real-time status updates within Intercom.

Import historical data from Intercom to Cycle

Cycle's graphql API lets you easily import feedback in bulk. If you're migrating from another feedback tool or would like to create multiple feedback items at once, use the createFeedback mutation.