Sync customer requests with Monday

What is Monday?

Monday helps teams plan, track, and manage their work in one place with customizable workflows and visual project boards.

Why should you connect Monday to Cycle: Key benefits

Customer feedback comes in all forms & shapes (Slack messages, call recordings, screenshots, emails, ...). In many cases, a single customer feedback will contain multiple requests which means you won't be able to create a unique task from it. You'll also want to keep track of the customer submitting the feedback, but task trackers don't have a "customer" object to do so. If you're currently creating a task for every incoming request, you'll quickly find yourself with a graveyard of tasks and a bunch of people expecting an update that they'll never get.

By connecting Cycle to Monday you'll be able to

1. Create Monday issues automatically from Cycle when you commit to delivering a new feature or addressing a problem.
2. Connect feature requests directly to items on your roadmap. That way you'll reconcile product discovery & delivery workflows
3. Automate status updates between Monday and Cycle to close feedback loops with your customers.
4. Push customer context & product documents (scopes, PRDs, etc) to Monday

How the Monday integration works

When a feature's status changes in Cycle, it triggers Monday to create a new task. The task's URL is added as a property to the feature in Cycle.

As the issue's status changes in Monday, the feature's status in Cycle is updated as well. Stakeholders with quotes linked to the feature will automatically receive updates in a feedback loop.

Quick setup

Creating issues and tasks from Cycle:

1. Open your Cycle workspace settings > API > create webhook. Create a webhook that listens for status changes.
2. Filter the webhook events based on the specific status ID change you want to use as trigger.
3. Use the filtered webhook events to create a new issues in Monday.

Update Cycle based on status changes in Monday:

1. Setup a webhook in Monday to listen to status updates.
2. Based on the task's url, search for the corresponding doc in Cycle.
3. Update the Cycle doc's status property accordingly.