Collect software reviews from Gainsight
What is Gainsight?
Gainsight helps you track and manage customer success by providing insights and analytics on user behavior and engagement.
Why should you connect Gainsight to Cycle: Key benefits
1. Centralize all software reviews from Gainsight in a single source of truth.
2. Save time on processing incoming software reviews as Cycle's AI can process qualitative data for you.
3. Get a customer voice dashboard based on all your Gainsight software reviews to get a macro view of what customers tell you.
How the Gainsight integration works
When a customer submits a new software review (G2, Capterra, App Store, etc.), it gets automatically pushed to Cycle. Cycle's AI will extract product insights from the review and map relevant quotes to your roadmap items.
The customer will be linked to that feedback so the product team can reach out if they need more context. This also helps the product team close the loop with customers once they release a feature or update based on the review.
Quick setup
- Create an API Key: In Gainsight, go to your settings and generate a new API key.
- Set Up Webhooks: In Gainsight, create a new webhook to trigger on ticket creation with specific properties.
- Configure in Cycle: In Cycle, go to Integrations, select Gainsight, and enter your Gainsight API key and webhook URL.
- Test & Activate: Test the integration to ensure it's working correctly, then activate it.
Import historical data from Gainsight to Cycle
Use the feedback dropzone to import historical data from Gainsight. You can also use our Zapier integration or install our browser extension to highlight text from anywhere on the web and send it straight to your Cycle workspace. For bulk imports, our CS team has scripts to upload your data in bulk. Contact us.
