Collect customer feedback from Snowflake
What is Snowflake?
Snowflake is a cloud-based data warehousing platform that enables scalable storage, processing, and analysis of large volumes of data, making it easier for teams to manage and derive insights from their data.
Why should you connect Snowflake to Cycle: Key benefits
Not all feedback is created equal. You need to weigh customer feedback based on customer attributes. Cycle allows you to sync customer data from Snowflake, enabling you to slice and dice your voice-of-the-customer dashboards and dive into specific customer segments.
Here’s a preview of the analyses you’ll be able to run:
- What problems and feature requests are expressed by our top-paying customers?
- What do our power users complain about?
- What bugs have been reported by customers scheduled for renewal in the next two months?
Quick setup
- Create an API Key: In Snowflake, go to your settings and generate a new API key.
- Set Up Webhooks: In Snowflake, create a new webhook to trigger on ticket creation with specific properties.
- Configure in Cycle: In Cycle, go to Integrations, select Snowflake, and enter your Snowflake API key and webhook URL.
- Test & Activate: Test the integration to ensure it's working correctly, then activate it.
Import historical data from Snowflake to Cycle
Cycle's graphql API lets you easily import feedback in bulk. If you're migrating from another feedback tool or would like to create multiple feedback items at once, use the createFeedback mutation.
