Collect customer feedback from Vitally

What is Vitally?

Vitally is a customer success platform that helps you track and analyze customer health metrics to proactively manage and improve client relationships.

Why should you connect Vitally to Cycle: Key benefits

For product teams:

1. Leverage AI to analyze all Vitally data and discover actionable product insights.

2. Dig into product feedback based on customer data and create customer voice reports in no time.

3. Write PRDs with deep empathy and prioritize with confidence.

For support & success teams:

1. Effortlessly report feature requests, ideas and complaints to the product team.

2. Automatically receive updates on the status of each feedback item, all without leaving Vitally.

This means you can close feedback loops every time you ship something.

Quick setup

1. Create an API Key: In Vitally, go to your settings and generate a new API key.
2. Set Up Webhooks: In Vitally, create a new webhook to trigger on ticket creation with specific properties.
3. Configure in Cycle: In Cycle, go to Integrations, select Vitally, and enter your Vitally API key and webhook URL.
4. Test & Activate: Test the integration to ensure it's working correctly, then activate it.

Import historical data from Vitally to Cycle

Cycle's graphql API lets you easily import feedback in bulk. If you're migrating from another feedback tool or would like to create multiple feedback items at once, use the createFeedback mutation.