Collect software reviews from G2

What is G2?

G2 provides user reviews and ratings for software products, helping you make informed decisions about which tools to use.

Why should you connect G2 to Cycle: Key benefits

1. Centralize all software reviews from G2 in a single source of truth.

2. Save time on processing incoming software reviews as Cycle's AI can process qualitative data for you.

3. Get a customer voice dashboard based on all your G2 software reviews to get a macro view of what customers tell you.

How the G2 integration works

When a customer submits a new software review (G2, Capterra, App Store, etc.), it gets automatically pushed to Cycle. Cycle's AI will extract product insights from the review and map relevant quotes to your roadmap items.

The customer will be linked to that feedback so the product team can reach out if they need more context. This also helps the product team close the loop with customers once they release a feature or update based on the review.

Quick setup

1. Create an API Key: In G2, go to your settings and generate a new API key.
2. Set Up Webhooks: In G2, create a new webhook to trigger on ticket creation with specific properties.
3. Configure in Cycle: In Cycle, go to Integrations, select G2, and enter your G2 API key and webhook URL.
4. Test & Activate: Test the integration to ensure it's working correctly, then activate it.

Import historical data from G2 to Cycle

Cycle's graphql API lets you easily import feedback in bulk. If you're migrating from another feedback tool or would like to create multiple feedback items at once, use the createFeedback mutation.