Collect customer feedback from Airtable
What is Airtable?
Airtable combines the simplicity of a spreadsheet with the power of a database to help teams organize and track their work.
Why should you connect Airtable to Cycle: Key benefits
If you're already collecting form responses and other incoming feedback in Airtable, you can send that to your Cycle workspace. This way, your Airtable data joins your other feedback sources (call recordings, Slack, support tickets, etc) in a single source of truth to build your voice-of-the-customer dashboards
Quick setup
- Create an API Key: In Airtable, go to your settings and generate a new API key.
- Set Up Webhooks: In Airtable, create a new webhook to trigger on ticket creation with specific properties.
- Configure in Cycle: In Cycle, go to Integrations, select Airtable, and enter your Airtable API key and webhook URL.
- Test & Activate: Test the integration to ensure it's working correctly, then activate it.
Import historical data from Airtable to Cycle
Cycle's graphql API lets you easily import feedback in bulk. If you're migrating from another feedback tool or would like to create multiple feedback items at once, use the createFeedback mutation.
