Collect customer feedback from CSV files
What is CSV files?
CSV files store tabular data in plain text, making it easy to import and export data between different software applications.
Why should you connect CSV files to Cycle: Key benefits
If you're already collecting form responses and other incoming feedback in a CSV file, you can send that to your Cycle workspace. This way, your CSV data joins your other feedback sources (call recordings, Slack, support tickets, etc) in a single source of truth to build your voice-of-the-customer dashboards
Quick setup
- Create an API Key: In CSV files, go to your settings and generate a new API key.
- Set Up Webhooks: In CSV files, create a new webhook to trigger on ticket creation with specific properties.
- Configure in Cycle: In Cycle, go to Integrations, select CSV files, and enter your CSV files API key and webhook URL.
- Test & Activate: Test the integration to ensure it's working correctly, then activate it.
Import historical data from CSV files to Cycle
Cycle's graphql API lets you easily import feedback in bulk. If you're migrating from another feedback tool or would like to create multiple feedback items at once, use the createFeedback mutation.
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