Collect customer feedback from Pylon

What is Pylon?

Pylon is a modern support platform that does ticketing, chat widgets, knowledge base, AI support, customer portal, and more.

Why should you connect Pylon to Cycle: Key benefits

For product teams:

1. Leverage AI to analyze all Pylon data and discover actionable product insights.

2. Dig into product feedback based on customer data and create customer voice reports in no time.

3. Write PRDs with deep empathy and prioritize with confidence.

For support & success teams:

1. Effortlessly report feature requests, ideas and complaints to the product team.

2. Automatically receive updates on the status of each feedback item, all without leaving Pylon.

This means you can close feedback loops every time you ship something.

Quick setup

1. Create an API Key: In Pylon, go to your settings and generate a new API key.
2. Set Up Webhooks: In Pylon, create a new webhook to trigger on ticket creation with specific properties.
3. Configure in Cycle: In Cycle, go to Integrations, select Pylon, and enter your Pylon API key and webhook URL.
4. Test & Activate: Test the integration to ensure it's working correctly, then activate it.

Import historical data from Pylon to Cycle

Cycle's graphql API lets you easily import feedback in bulk. If you're migrating from another feedback tool or would like to create multiple feedback items at once, use the createFeedback mutation.