Collect customer feedback from Chorus by ZoomInfo

What is Chorus by ZoomInfo?

Chorus by ZoomInfo is a conversation intelligence tool that helps Product Managers analyze sales and customer interactions to gain insights for improving product development and strategy.

Why should you connect Chorus by ZoomInfo to Cycle: Key benefits

Automatically import call recordings from Chorus by ZoomInfo and process them with Cycle's AI to spot insights such as sales objections, friction during the onboarding or other recurring product issues.

Cycle will let you search for snippets across all your call transcriptions to help you find the customer context you're looking for.

How the Chorus by ZoomInfo integration works

When a call is recorded in Chorus by ZoomInfo, the Cycle integration sends the call recording to your Cycle workspace along with call details such as transcript, speakers, and highlights. This creates a new feedback entry in Cycle, allowing users to extract product insights and further edit the entry as needed. You'll then get a dashboard with trends & patterns across all your call data

Quick setup

1. Create an API Key: In Chorus by ZoomInfo, go to your settings and generate a new API key.
2. Set Up Webhooks: In Chorus by ZoomInfo, create a new webhook to trigger on ticket creation with specific properties.
3. Configure in Cycle: In Cycle, go to Integrations, select Chorus by ZoomInfo, and enter your Chorus by ZoomInfo API key and webhook URL.
4. Test & Activate: Test the integration to ensure it's working correctly, then activate it.

Import historical data from Chorus by ZoomInfo to Cycle

Cycle's graphql API lets you easily import feedback in bulk. If you're migrating from another feedback tool or would like to create multiple feedback items at once, use the createFeedback mutation.