Collect customer feedback from Zendesk

What is Zendesk?

Zendesk is a customer service platform that helps manage and streamline support tickets, enabling teams to efficiently track, prioritize, and resolve customer issues.

Why should you connect Zendesk to Cycle: Key benefits

For product teams:

1. Leverage AI to analyze all Zendesk data and discover actionable product insights.

2. Dig into product feedback based on customer data and create customer voice reports in no time.

3. Write PRDs with deep empathy and prioritize with confidence.

For support & success teams:

1. Effortlessly report feature requests, ideas and complaints to the product team.

2. Automatically receive updates on the status of each feedback item, all without leaving Zendesk.

This means you can close feedback loops every time you ship something.

How the Zendesk integration works

When a team member tags a ticket in Zendesk, the feedback is sent directly to Cycle. You can choose to send entire conversations or specific excerpts, using custom properties to categorize feedback effectively.

This integration also pulls in relevant company information from Zendesk, providing comprehensive context for each feedback item.

Quick setup

1. Go to Cycle’s settings and select the integrations tab, click "Add new," and choose Zendesk. 2. Log in to your Zendesk account, select your workspace, and click "Connect app." 3. Install the Cycle Widget from Zendesk Marketplace 4. You now have a Cycle Widget on the right panel of Zendesk. 4. Cycle will import your Zendesk contacts, enabling effective feedback management and real-time status updates within Zendesk.

Import historical data from Zendesk to Cycle

Cycle's graphql API lets you easily import feedback in bulk. If you're migrating from another feedback tool or would like to create multiple feedback items at once, use the createFeedback mutation.