Collect customer feedback from Discourse
What is Discourse?
Discourse helps you create and manage online discussion forums to facilitate community engagement and communication.
Why should you connect Discourse to Cycle: Key benefits
When customers give feedback online, you need to act fast to show you care - or risk facing criticism. Publicly responding to feedback is the best way to prove your team truly cares about making the product better.
Don't force users to submit feedback through a separate portal. Let them share thoughts wherever they're most comfortable. It your job to capture it.
By connecting Discourse to Cycle, you can easily track all the feature requests, bugs and ideas that people share about your product online.
Quick setup
There are multiple ways to capture online feedback:
- Screenshot the feedback and drop the screenshot in Cycle's feedback dropzone.
- Plug social listening tools to Cycle. You can easily create feedback in Cycle programmatically using our API.
- Perform an advanced search on your product's name, scrape the results and import them in Cycle.
Import historical data from Discourse to Cycle
Cycle's graphql API lets you easily import feedback in bulk. If you're migrating from another feedback tool or would like to create multiple feedback items at once, use the createFeedback mutation.
