Collect customer feedback from Fathom
What is Fathom?
Fathom records, transcribes, highlights, and summarizes your meetings so you can focus on the conversation.
Why should you connect Fathom to Cycle: Key benefits
For product teams:
1. Leverage AI to analyze all Fathom data and discover actionable product insights.
2. Dig into product feedback based on customer data and create customer voice reports in no time.
3. Write PRDs with deep empathy and prioritize with confidence.
For sales teams:
1. Effortlessly report call insights and feedback to the product team.
2. Automatically receive updates on the status of each feedback item, all without leaving Attio.
This means you can close the feedback loop every time you ship something, making feedback reporting efficient and actionable.
How the Fathom integration works
When a call is recorded in Fathom, the Cycle integration sends the call recording to your Cycle workspace along with call details such as transcript, speakers, and highlights. This creates a new feedback entry in Cycle, allowing users to extract product insights and further edit the entry as needed. You'll then get a dashboard with trends & patterns across all your call data
Quick setup
- Create an API Key: In Fathom, go to your settings and generate a new API key.
- Set Up Webhooks: In Fathom, create a new webhook to trigger on ticket creation with specific properties.
- Configure in Cycle: In Cycle, go to Integrations, select Fathom, and enter your Fathom API key and webhook URL.
- Test & Activate: Test the integration to ensure it's working correctly, then activate it.
Import historical data from Fathom to Cycle
Use the feedback dropzone to import historical data from Fathom. You can also use our Zapier integration or install our browser extension to highlight text from anywhere on the web and send it straight to your Cycle workspace. For bulk imports, our CS team has scripts to upload your data in bulk. Contact us.
