Collect customer feedback from Fathom
What is Fathom?
Fathom records, transcribes, highlights, and summarizes your meetings so you can focus on the conversation.
Why should you connect Fathom to Cycle: Key benefits
Automatically import call recordings from Fathom and process them with Cycle's AI to spot insights such as sales objections, friction during the onboarding or other recurring product issues.
Cycle will let you search for snippets across all your call transcriptions to help you find the customer context you're looking for.
How the Fathom integration works
When a call is recorded in Fathom, the Cycle integration sends the call recording to your Cycle workspace along with call details such as transcript, speakers, and highlights. This creates a new feedback entry in Cycle, allowing users to extract product insights and further edit the entry as needed. You'll then get a dashboard with trends & patterns across all your call data
Quick setup
- Create an API Key: In Fathom, go to your settings and generate a new API key.
- Set Up Webhooks: In Fathom, create a new webhook to trigger on ticket creation with specific properties.
- Configure in Cycle: In Cycle, go to Integrations, select Fathom, and enter your Fathom API key and webhook URL.
- Test & Activate: Test the integration to ensure it's working correctly, then activate it.
Import historical data from Fathom to Cycle
Cycle's graphql API lets you easily import feedback in bulk. If you're migrating from another feedback tool or would like to create multiple feedback items at once, use the createFeedback mutation.
