Collect customer feedback from Freshdesk

What is Freshdesk?

Freshdesk helps you manage customer support tickets and interactions in one place, making it easier to track and resolve issues.

Why should you connect Freshdesk to Cycle: Key benefits

For product teams:

1. Leverage AI to analyze all Freshdesk data and discover actionable product insights.

2. Dig into product feedback based on customer data and create customer voice reports in no time.

3. Write PRDs with deep empathy and prioritize with confidence.

For support & success teams:

1. Effortlessly report feature requests, ideas and complaints to the product team.

2. Automatically receive updates on the status of each feedback item, all without leaving Freshdesk.

This means you can close feedback loops every time you ship something.

Quick setup

1. Create an API Key: In Freshdesk, go to your settings and generate a new API key.
2. Set Up Webhooks: In Freshdesk, create a new webhook to trigger on ticket creation with specific properties.
3. Configure in Cycle: In Cycle, go to Integrations, select Freshdesk, and enter your Freshdesk API key and webhook URL.
4. Test & Activate: Test the integration to ensure it's working correctly, then activate it.

Import historical data from Freshdesk to Cycle

Cycle's graphql API lets you easily import feedback in bulk. If you're migrating from another feedback tool or would like to create multiple feedback items at once, use the createFeedback mutation.