Collect customer feedback from Help Scout
What is Help Scout?
Help Scout lets you manage customer support emails and live chats in one place, making it easier to track and respond to customer inquiries.
Why should you connect Help Scout to Cycle: Key benefits
For product teams:
1. Leverage AI to analyze all Help Scout data and discover actionable product insights.
2. Dig into product feedback based on customer data and create customer voice reports in no time.
3. Write PRDs with deep empathy and prioritize with confidence.
For support & success teams:
1. Effortlessly report feature requests, ideas and complaints to the product team.
2. Automatically receive updates on the status of each feedback item, all without leaving Help Scout.
This means you can close feedback loops every time you ship something.
How the Help Scout integration works
When a team member tags a conversation in Help Scout, feedback is sent directly to your Cycle workspace. Choose to send entire conversations or specific messages. Use content templates and custom properties to easily tag feedback.
This integration also fetches company information from Help Scout, providing the customer's metadata and context for each feedback item.
Quick setup
- Create an API Key: In Help Scout, go to your settings and generate a new API key.
- Set Up Webhooks: In Help Scout, create a new webhook to trigger on ticket creation with specific properties.
- Configure in Cycle: In Cycle, go to Integrations, select Help Scout, and enter your Help Scout API key and webhook URL.
- Test & Activate: Test the integration to ensure it's working correctly, then activate it.
Import historical data from Help Scout to Cycle
Use the feedback dropzone to import historical data from Help Scout. You can also use our Zapier integration or install our browser extension to highlight text from anywhere on the web and send it straight to your Cycle workspace. For bulk imports, our CS team has scripts to upload your data in bulk. Contact us.
