Collect customer feedback from Help Scout

What is Help Scout?

Help Scout lets you manage customer support emails and live chats in one place, making it easier to track and respond to customer inquiries.

Why should you connect Help Scout to Cycle: Key benefits

For product teams:

1. Leverage AI to analyze all Help Scout data and discover actionable product insights.

2. Dig into product feedback based on customer data and create customer voice reports in no time.

3. Write PRDs with deep empathy and prioritize with confidence.

For support & success teams:

1. Effortlessly report feature requests, ideas and complaints to the product team.

2. Automatically receive updates on the status of each feedback item, all without leaving Help Scout.

This means you can close feedback loops every time you ship something.

Quick setup

1. Create an API Key: In Help Scout, go to your settings and generate a new API key.
2. Set Up Webhooks: In Help Scout, create a new webhook to trigger on ticket creation with specific properties.
3. Configure in Cycle: In Cycle, go to Integrations, select Help Scout, and enter your Help Scout API key and webhook URL.
4. Test & Activate: Test the integration to ensure it's working correctly, then activate it.

Import historical data from Help Scout to Cycle

Cycle's graphql API lets you easily import feedback in bulk. If you're migrating from another feedback tool or would like to create multiple feedback items at once, use the createFeedback mutation.