Collect customer feedback from Smartsheet
What is Smartsheet?
Smartsheet helps you organize and track projects with spreadsheets that support collaboration and automation.
Why should you connect Smartsheet to Cycle: Key benefits
If you're already collecting form responses and other incoming feedback in Smartsheets, you can send that to your Cycle workspace. This way, your Smartsheets data joins your other feedback sources (call recordings, Slack, support tickets, etc) in a single source of truth to build your voice-of-the-customer dashboards
Quick setup
- Create an API Key: In Smartsheet, go to your settings and generate a new API key.
- Set Up Webhooks: In Smartsheet, create a new webhook to trigger on ticket creation with specific properties.
- Configure in Cycle: In Cycle, go to Integrations, select Smartsheet, and enter your Smartsheet API key and webhook URL.
- Test & Activate: Test the integration to ensure it's working correctly, then activate it.
Import historical data from Smartsheet to Cycle
Cycle's graphql API lets you easily import feedback in bulk. If you're migrating from another feedback tool or would like to create multiple feedback items at once, use the createFeedback mutation.
