Collect customer feedback from Workplace by Meta

What is Workplace by Meta?

Workplace by Meta connects teams through familiar social networking features, making communication and collaboration easier within organizations.

Why should you connect Workplace by Meta to Cycle: Key benefits

For product teams:

1. Easily capture feedback from a centralized #feedback channel or group chat in Workplace by Meta.
2. Automatically let stakeholders know that their feedback is valued & considered.
3. Capture entire threads as feedback, media files included.

For sales & CS teams:

1. Simply dump feedback in Workplace by Meta, no change to your current workflow.
2. Get automatic status updates from the product team when they release something related to your feedback.

How the Workplace by Meta integration works

When a team member uses a specific command or reaction in Workplace by Meta, feedback is sent directly to Cycle. You can capture entire threads or specific messages. Screenhots and files are captured too. CS & sales team can submit feedback on behalf of customers. Stakeholders will get notified when there's been a product update related to their feedback so they can close the loop with relevant customers.

Quick setup

1. Create an API Key: In Workplace by Meta, go to your settings and generate a new API key.
2. Set Up Webhooks: In Workplace by Meta, create a new webhook to trigger on ticket creation with specific properties.
3. Configure in Cycle: In Cycle, go to Integrations, select Workplace by Meta, and enter your Workplace by Meta API key and webhook URL.
4. Test & Activate: Test the integration to ensure it's working correctly, then activate it.

Import historical data from Workplace by Meta to Cycle

Cycle's graphql API lets you easily import feedback in bulk. If you're migrating from another feedback tool or would like to create multiple feedback items at once, use the createFeedback mutation.