Sync customer requests with Asana

What is Asana?

Asana helps teams organize and track their work, making it easier to manage projects and tasks collaboratively.

Why should you connect Asana to Cycle: Key benefits

Customer feedback comes in all forms & shapes (Slack messages, call recordings, screenshots, emails, ...). In many cases, a single customer feedback will contain multiple requests which means you won't be able to create a unique task from it. You'll also want to keep track of the customer submitting the feedback, but task trackers don't have a "customer" object to do so.

If you're currently creating a task for every incoming request, you'll quickly find yourself with a graveyard of tasks and a bunch of people expecting an update that they'll never get.

By connecting Cycle to Asana you'll be able to

1. Create Asana issues automatically from Cycle when you commit to delivering a new feature or addressing a problem.
2. Connect feature requests directly to items on your roadmap. That way you'll reconcile product discovery & delivery workflows
3. Automate status updates between Asana and Cycle to close feedback loops with your customers.
4. Push customer context & product documents (scopes, PRDs, etc) to Asana

How the Asana integration works

When a feature's status changes in Cycle, it triggers Asana to create a new task. The task's URL is added as a property to the feature in Cycle.

As the issue's status changes in Asana, the feature's status in Cycle is updated as well. Stakeholders with quotes linked to the feature will automatically receive updates in a feedback loop.

Quick setup

Creating issues and tasks from Cycle:

1. Open your Cycle workspace settings > API > create webhook. Create a webhook that listens for status changes.
2. Filter the webhook events based on the specific status ID change you want to use as trigger.
3. Use the filtered webhook events to create a new issues in Asana.

Update Cycle based on status changes in Asana:

1. Setup a webhook in Asana to listen to status updates.
2. Based on the task's url, search for the corresponding doc in Cycle.
3. Update the Cycle doc's status property accordingly.