Collect customer feedback from Fireflies

What is Fireflies?

Fireflies is an AI-powered meeting assistant that automatically transcribes, summarizes, and analyzes conversations to help teams capture information from meetings.

Why should you connect Fireflies to Cycle: Key benefits

Automatically import call recordings from Fireflies and process them with Cycle's AI to spot insights such as sales objections, friction during the onboarding or other recurring product issues.

Cycle will let you search for snippets across all your call transcriptions to help you find the customer context you're looking for.

How the Fireflies integration works

When a call is recorded in Fireflies, the Cycle integration sends the call recording to your Cycle workspace along with call details such as transcript, speakers, and highlights. This creates a new feedback entry in Cycle, allowing users to extract product insights and further edit the entry as needed. You'll then get a dashboard with trends & patterns across all your call data

Quick setup

1. Create an API Key: In Fireflies, go to your settings and generate a new API key.
2. Set Up Webhooks: In Fireflies, create a new webhook to trigger on ticket creation with specific properties.
3. Configure in Cycle: In Cycle, go to Integrations, select Fireflies, and enter your Fireflies API key and webhook URL.
4. Test & Activate: Test the integration to ensure it's working correctly, then activate it.

Import historical data from Fireflies to Cycle

Cycle's graphql API lets you easily import feedback in bulk. If you're migrating from another feedback tool or would like to create multiple feedback items at once, use the createFeedback mutation.