Cycle glossary

Customer empathy is the ability to understand and share the feelings and perspectives of your customers. In product management, it's crucial to empathize with your customers to truly understand their needs and pain points. Just like when you empathize with a friend going through a tough time, you put yourself in their shoes and try to see things from their perspective. By practicing customer empathy, you can design and build products that truly solve their problems and meet their expectations.