Changelog

Create and view feedback in HubSpot

➡️ Any teams using HubSpot can send customer feedback straight to Cycle. The feedback will automatically be linked to the corresponding customer in Cycle.

⬅️ All feedback from a customer in Cycle can be displayed in HubSpot (no matter which feedback source it came from), so you’ll always have an up to date view of what has been shared by a customer, straight from your CRM‍

A single & better view of all your customers

• Cycle automatically merges your HubSpot contacts with your existing contacts in Cycle based on their email address, adding any contacts that are missing without duplicating anyone.
• You can then use the small HubSpot icon next to a customer in Cycle to jump directly to that contact in HubSpot! 🦘
• Find the "Customers" view in the settings. Customers will automatically merge and sync beautifully across the feedback sources you added 😎.
• Open a customer's profile to see an aggregated view of all the feedbacks a customer has given
• Customers are mapped to their companies. Open a company profile to see its related customers and the number of feedbacks and insights they've given.

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Your sidebar, made better

Up top 👆

• The top of the sidebar is now focused on the most important things - Home and Search - and will soon be joined by Inbox
• Starred boards in the sidebar mean your favorite boards are only a click away
• Notifications have been brought up to the top next to your profile

Down low 👇

• In the footer you’ll find Cycle’s new learning center, with sections on getting started, how to use our new features, a glossary, and shortcuts
• Invite new team members directly from the footer

See what’s new

Like keeping up to date? Check out the new Recently created section on your Home page! As with everything in Cycle, it’s easy to add and change filters - whether you want a view of everything that’s new or only the features you’ve been assigned to.

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