Improved Customer Visibility 🤩
👩🏻 Improved Customer Visibility
When creating a company, the logo is now automatically fetched. Not as expected? Just add a URL and the logo will update.
Together with last week's improvements in the customer flow, you will have much clearer visibility on companies in all views. 🤗
👀 Enhanced view creation
You can now configure filters & displayed properties when you create a view. A preview is also available right next to your config.
Set up parameters, check the result, make any changes, and preview it again until you get it just right. 👌
🔄 Sync customers without emails
Good news for our Hubspot & Intercom users! You can now sync your customers even if they don't have emails. Just uninstall and reinstall the integration and we'll link them through their ID.
Close that feedback loop! 💪
🔔 Status notifications
How often do you close the loop with stakeholders when you start working on something they gave you feedback on?
If the answer is "gloups", don't worry you're like most product folks. 😅 And this will now change!
With status notifications, you are now able to trigger product updates to all relevant people with a simple drag & drop from one status to another.
Here is a full workflow starting with a CSM providing feedback on Slack.
Think about it:
👉 How much time would you save per quarter?
👉 How many deals could sales folks reopen with real-time status on projects?
👉 How many churns would CSM prevent by closing the loop on bugs and requests?
You got it, we are quite excited about this new feature!
Cherry on the cake: in their settings, stakeholders will be able to customize how they would like to be notified (Cycle, Slack, Email).
🗂️ Multi GitHub projects
You can now link issues in multiple GitHub projects. Select the ones you need, and you're all set!
👥 Enhanced UX for companies
For all of you B2B folks, we've made it easier to manage your customers. First, you can now search for a company name and find all the people that work there.
Second, when you add some feedback, you can now directly link it to a company (new or existing) without hassle.
Third, we now automatically fetch company logos so your Cycle workspace looks nice 🤗
