Changelog

We're super excited to announce the beta of another major new feature - a dynamic customer voice report that helps you answer your biggest product questions such as:

What are the most requested features?
What are the most concerned product areas?
Which customers give the most feedback?
What's the current status of all this feedback?

Customer voice dashboards let you slice and dice this information with filters on customer segments, feedback importance, and time frames (like the last 7 or 30 days).

It’s a big milestone in understanding and actioning customer feedback.

It’s currently in beta and we’ll open it only to 20 companies at the moment as it requires custom implementation work. If you’re interested in us analyzing your data and coming back to you with answers to the above questions, reply to this email! It will be on a first-in-first-served basis.

We’re eager to get your feedback: are we missing out on some big questions?

💻 API settings

Extend the power of Cycle with webhooks and custom workflows that integrate with any app. You can also build your own apps on top of Cycle.

Key capabilities include generating your personal API keys and managing your OAuth applications with ease.

Watch Martin, founding engineer tell you about it.

Here are some cool use cases our customers have come up with:

👉 Craft in-app forms that funnel directly into Cycle feedback
👉 Set up notifications for document status updates
👉 Send Slack messages to summarize what's been shipped in each release
👉 Sync customers from tools not yet integrated with Cycle

⌨️ Copy all customer quotes

You can now copy all quotes from the right-side panel. This makes it easy to compile, summarize, and incorporate your insights into your PRDs.

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🤖 AI Feedback processing improvements

We've made 4 upgrades, discover what's new in this video.

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1) We've made it 3X faster!‍

‍2) Even when it takes some time, there's a toaster and you can keep using Cycle.

When you click on “Find insights," you'll get a notification in the bottom right corner. It'll keep you posted on the processing status and notify you when you can review the suggested insights.

3) Directly mark feedback as processed

4) Summary at the top: When you extract quotes, we now display them all on the top of the doc along with the creation date.

✨ Custom prompts

You can now use custom AI prompts in the editor.

👉 When selecting some text

👉 When iterating on an AI answer

👉 Just by typing /ai in your editor

Some cool use cases: write a release note, PRD or story based on your doc content.

🏷️ In context property update

You can now update properties on the fly – no need to go to the settings to edit an option, do it right when you need it.

This works:

✅ When you create a new insight

✅ Inside any doc

✅ From a view

🔗 Property inheritance

When a property is shared between Feedback, Insight, and Feature, it will be inherited from Feedback to Insight and from Insight to Feature.

Watch the magic happen in this video. 🧞

👩🏻 Optional customer sync

Have a ... [cough cough] .. not cleaned customer database, but still you’d like to use our Slack, Intercom & Hubspot inte?

You can now decide to sync or unsync your customers from those apps.

When you sync them, we’ll import them all, no matter whether they have feedback in Cycle. If you unsync them, we’ll keep only the ones with some feedback. In both cases, you'll have 100% of customers that gave feedback.

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