Security

The end-to-end platform for scaling product feedback with Enterprise-level protection.

Encrypted transmission

All traffic, including customer data, is transported securely and encrypted via SSL.

Uptime

Cycle has more than 99.95% uptime. Read  this blog post to learn how we achieved it.

Access control

Set up passwords for tests and assign roles to view, manage, and collaborate on studies.

SOC 2 Type 2

Currently undergoing SOC 2 Type 2 certification process with Vanta, to secure handling of user data and adhering to strict & vetted security processes.

Data center security

Our provider maintains industry-recognized certifications, including FedRAMP, ISO, SOC 2, and more.

Private workspace

Enable role-based access to workspaces, which only certain members of your team can collaborate on.

Browse our trust center

Frequently asked questions

What are your terms and conditions?

Our terms and conditions are publicly available here. Our terms outline intellectual property protection, pricing, and payment procedures, emphasizing responsible use of our software and materials. The agreement is valid indefinitely, with provisions for termination by either party with one-month notice. We are committed to protecting confidentiality and ensuring transparency in any modifications to these terms. Your trust and privacy are paramount as we deliver our software services to you.

Do you have a DPA?

Of course, you can access it here. It outlines Cycle App’s responsibilities, including data security, confidentiality, legal compliance, the use of subprocessors, breach notification, and data return or deletion upon the agreement’s termination. The agreement also grants audit rights to verify compliance and specifies liability terms for breaches. Effective for the duration of Cycle App’s data processing activities for [Company Name], this agreement underscores a mutual commitment to data protection.

Are you GDPR compliant?

Not yet but we’re working on it! In the meantime, our dedicated team ensures that all personal data is processed lawfully, transparently, and securely, respecting your rights and freedoms. We continuously monitor and update our security practices to adhere to the highest standards of data protection.

And SOC II?

We are in the process of becoming SOCII type 2 compliant. We already ensures the highest security standard and our providers maintains industry-recognized certifications such as FedRAMP, ISO, SOC2 and more